Privacy Policy

Last Updated: December 19, 2024

This Privacy Policy describes how Simoneaux Solutions (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you voluntarily submit information through our website, forms, or communications, we may collect:

  • Name

  • Phone number

  • Email address

  • Property or loan-related information

  • Any other information you choose to provide

Automatically Collected Information

We may automatically collect limited technical data, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

This information is used to improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Provide mortgage-related information and services

  • Send calls, texts, emails, or voicemail messages related to your inquiry

  • Communicate about loan options, updates, or appointments

  • Comply with legal and regulatory requirements

We do not use your information for unrelated marketing purposes.

3. Text Messaging & TCPA Compliance

If you provide your phone number, you consent to receive calls and text messages from Simoneaux Solutions, including messages sent using automated technology, where permitted by law.

  • Message frequency varies

  • Message and data rates may apply

  • You may opt out at any time by replying STOP

  • For help, reply HELP or contact us directly

Consent to receive communications is not a condition of purchasing any goods or services.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Mortgage lenders, processors, or service providers involved in your loan request

  • Technology or communication vendors used to operate our business

  • Government or regulatory authorities when required by law

All third parties are required to maintain the confidentiality of your information.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

  • Opt out of text messages by replying STOP

  • Request to update or correct your information

  • Request removal from future communications

Requests can be made by contacting us using the information below.

7. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to analyze site usage and improve performance. You may disable cookies through your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Simoneaux Solutions
📞 662.380.0413
📧 hello@simoneauxsolutions.com